We have the right to cancel any tours and activities if due to unforeseen circumstances or the tour providers decide it is unsafe to operate said excursions or activities. In case of cancellation on our end, we will provide either a full refund or simply not charge your for your activity or tour.
If you wish to cancel a tour, then you will not be charged provided you cancel at least 48 hours before your tour or activity commences (unless otherwise stated). After this time you may incur a penalty of 100% charge of the tour or activity cost. Likewise, a cancellation fee of up to 50% to 70% of the tour cost may be charged if cancelled within one week of the tour departure depending on the specific activity – please see cancellation policy for those specific tours on the tour page (below the description).
Please note that there maybe stricter cancellation policies when booking private tours or for large group bookings.
Some activities and tours require a minimum number between 2-4 adults (unless specified) before the tour can operate. If minimum numbers have not been met, you will be put on stand-by until we can confirm or offered an alternative tour or date of travel.
Child ages will depend on our tour providers and can be discounted anywhere between 10% to 50% of the adult fare (or not discounted at all). Infants that do not require a seat likewise can be charged a small charge per tour or are completely free of charge. Please note that some tours and activities are not suitable for children and/or infants and a minimum age will be set (please read the tour descriptions for more details).
Depending on the tour, large group discounts may be available on request. Please advise if you are a large group who would like to book a specific activity so that we may check for a discount rate with our provider.
Most tours and activities we offer can be private tours and excursions upon request. Please contact us via email, phone call, or our live chat widget if you would like to enquire about making one of our tours/activity private. We can then check availability and offer you a quote.
Foreign speakers who don’t speak English or Spanish who require a translator can be arranged prior to the tour departure or activity date for an additional fee. Please note that translators are subject to availability and may not be available for every tour or activity.
This tour is operated by Rhino Charger Sports Fishing who require a $300.00 USD deposit when booking this tour. This is to be made directly with Rhino Charger via a secure PayPal link which will provided upon booking. Please note this activity may also be cancelled due to mechanical issues or inclement weather, in which case, your deposit will be refunded. It is also expected to leave a 10%-15% gratuity tip to the crew after your fishing excursion. You may also be required to acquire a fishing license before your activity date. Please speak to Rhino Charger Sport Fishing for more information.
Eco Tours & Travel and its employees, agents and officers, accept no responsibility for any loss or damage whether personal or property, accident, inconvenience or delay, personal injury or death which may occur whilst on tour or during an activity either as a result of any Act of God, changes in weather or services, mechanical breakdowns, strikes, or otherwise. While we take the utmost care is taken in the selection of services and providers, Eco Tours & Travel make no representation or guarantee pertaining to the standard, class or fitness for purpose of any services provided or places visited.
Our terms and conditions may be amended from time to time, apply to all our services directly or indirectly (via distributors) and made available online, through any mobile device, email or telephone. By accessing, browsing and using our website or any of our applications through whichever platform (collectively referred to as “website”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out above (including the privacy statement).
These webpages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through this website are owned, operated and provided by Eco Tours And Travel E&C SA. (“us”, “we” or “our”) and are provided for you subjected to the terms and conditions set out above.