Reservation
Reservations can be cancelled a full 48 hours before the day of your excursion or activity for no cost (unless specified). Within 48-24 hours of the tour departure there will be a full charge of the tour or activity with the exception of unforeseen circumstances such as emergency situations or happenings fully outside of your control (flight cancellations, etc). There are one or two activities that we offer which do require things like a non-refundable deposit (such as the Tamarindo Fishing Charter). Similarly, any private tours or tours for large groups (usually 10 or more per booking) may result in a penalty if cancelled after a certain date. We will advise the specific cancellation policies for these bookings.
We do consider ourselves reasonable people and for us it would be a lot better to simply move your booking to a different date or move you to a different tour or activity than cancel. We ask you contact us as soon as possible if you need to cancel or amend any tours or activities.
If you do not show up to your tour or activity (i.e. no-shows), then you will be charged the full amount for any activities you booked with us for that specific day. Likewise if you cancel the day of the tour. If you do need to cancel your tour or activity with us, please contact us as soon as possible.
The 10% booking is added automatically to anyone who books more than one tour or activity. The most expensive tour or activity in your cart will be paid at full price and all subsequent tours or activities will have a 10% discount deducted from the final price. If the cart does not show the 10% discount in the total, complete the booking anyway and we will manually include the 10% discount on your reservation when we take the payment.
The reason you cannot book a tour for tomorrow is because we need at least 48 hours notice before your tour or activity begins. This gives us enough time to confirm your booking with our tour operators and providers. If there is a tour that you would like to book with us for tomorrow, please call or message us directly so we can confirm that their is availability.
Yes, you can change the date of your tour or activity provided you give us at least 48 hours notice before your tour/activity date.
Yes provided it fits within our cancellation policy and that we are given notice of at least 48 hours before the departure date. Please email or call us if you would like to amend or change a booking.