What is your refund and cancellation policy?

Reservations can be cancelled a full 48 hours before the day of your excursion or activity for no cost (unless specified). Within 48-24 hours of the tour departure there will be a full charge of the tour or activity with the exception of unforeseen circumstances such as emergency situations or happenings fully outside of your control (flight cancellations, etc). There are one or two activities that we offer which do require things like a non-refundable deposit (such as the Tamarindo Fishing Charter). Similarly, any private tours or tours for large groups (usually 10 or more per booking) may result in a penalty if cancelled after a certain date. We will advise the specific cancellation policies for these bookings.

We do consider ourselves reasonable people and for us it would be a lot better to simply move your booking to a different date or move you to a different tour or activity than cancel. We ask you contact us as soon as possible if you need to cancel or amend any tours or activities.

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